Facts and Questions

Savings
Q. How do we save you money? 
A. We Buy for Less!

As a member of Furniture 1st, we get the deals that the other stores don’t even know about.

We specialize in great deals on name brand furniture: closeouts, stock overruns, and truckload purchases at deep discounted pricing and we pass these savings on to you. (We get new shipments weekly!)

A. We Operate for Less!

Since we’re the local guy, we keep our costs lower, so our prices are lower and you save money.

We don’t have a fancy showroom, and we don’t have to pay for national advertising campaigns, so we keep our budget low.

A. We Sell for Less!

From our beginning, we never played games with the prices (up one week, so it could be less the next), nor had any gimmicks. We just have the lowest price on first-quality merchandise from brands you know.

We price everything “to go’” so you can take it with you today. Prompt, professional delivery service can be arranged for an additional fee.


Store Hours
Q. What are your regular store hours? 
A. We are open the following days and times.
Monday – Wednesday 10am – 6pm

Thursday – Saturday    10am – 8pm

Sunday – Closed to be with family


Q. Who do I call when your stores are closed?
A. For Delivery and Customer Service issues, you can contact the store on Monday – Saturday between 10am – 6pm or by email servicedept@greatdealsaugusta.com or by fax 706-447-2477. 


Pick-Up or Delivery
Q. When can I pick up my furniture?
A. If you decide to pick up your furniture, you aren’t paying for any hidden expenses or additional overhead and there’s never a charge for customer pick up. 

You can take your furniture home the day you purchase it. Just pull around to the warehouse doors and you’re off in just a few minutes.

If you are coming back to pick it up later, just check in with the office first so they can notify the warehouse that you are here.

Our Pickup hours are the same as our Store hours, except that the warehouse is closed for lunch between 2pm-3pm. No Customer Pickup between 2pm-3pm.

Monday – Wednesday 10am – 6pm

Thursday – Saturday    10am – 8pm

Sunday – Closed to be with family


Q. Can I get my furniture delivered? 

A.  Yes you can! While we don’t do deliveries ourselves, we recommend an independent furniture delivery service that will pick up your purchase from our docks, assembly, inspect, carefully wrap and deliver your furniture to your home for a reasonable fee. 

You can make arrangements and schedule the day of your delivery while you are in the store.


Q. What should I do if my purchase doesn’t fit after I get it home?

A.  Please call customer service at the store. 

The customer service representative can assist you in setting up an exchange. 

If your purchase was delivered, the delivery charge is non refundable, so please measure before you buy.


Q. What do I do with my old furniture?

A. While we do not pick up and dispose of your old furniture we can recommend several local charities that may pick up your old furniture. 

Please ask for information when you’re in the store.

For other disposal needs, you may contact your trash hauler.

See Delivery Options for more information


Assembly and Setup
Q. Will you assemble and set up my new furniture?
A.  Items that are picked up at the store will either come in the carton and require customer assembly or may come off the floor already assembled.

If you need an item assembled, that can be arranged for a small additional charge.

If you have items delivered, the delivery fee includes assembly and setup. 

    • Beds: including bunk beds, master beds and youth beds
    • Tables, Chairs and Barstools
    • Attaching china hutch to buffet
    • Attaching mirror to dresser (they will not hang a mirror on your wall)
    • Assembling bookcases and entertainment systems (they will not set up your electronics)

Conditions of Sale
Q. What are your Conditions of Sale?
A.  All Prices are "Take With, Customer Assembly Required".

Purchases must be picked up or delivered within 14 days.

Delivery can be arranged through an independent delivery service for an additional fee.

Interest-free financing available.

No refunds or returns after 7 days from orginial purchase.

No cancellations, returns or refunds on Lay-A-Way plans. See store for more details.

Limited returns policy.


Q. What is your return policy?
A.  To be able to offer our customers the best values in furniture for their home while keeping our prices low every weekend, we have a limited return policy. 

With this policy, we strive to satisfy all of our customers, be fair, and continue to offer the very best in value.


A. Any returns, exchanges or credits are subject to the following guidelines:
Customer is responsible for Visual Inspection of cosmetic and surface areas upon pick up or delivery of merchandise.

Any conceled damage or defect must be reported to the store within 72 hours of pickup or delivery. We reserve the option to first repair or replace.

Manufacturers Warranty does not cover transportation fees of any merchandise that requires servicing.

No returns on mattresses, mattress protectors, bed pillows & pillow protectors. 

No returns or warranties on “As Is”, “Final Sale” and Clearance Center Items.

No refunds on protection plans.

Returns within the 7 day period must be in original packaging or box and will be inspected for damage or evidence of use. This would include merchandise that does not fit, customer preference, rugs and accessories. 

Returns may be subject to a 25% restocking fee (minimum of $50) for touch up, repair, cleaning or other charges.

Orders that are cancelled prior to pickup or delivery within 7 days of purchase are not subject to a restocking fee.

Delivery fees will not be refunded, and a re-delivery fee will apply for exchanges.

Contact our Customer Service Representative for more information


Refund Policy 
Q. What is your refund policy?
A. Refunds will be made by the same method as original payment with the exception of cash deposits, which will be refunded by check. 

No cash refunds. 

Deposits made by check will be refunded by check 10 days after receipt of original check. 

Refunds made on bankcards will be credited to the account used at the time of purchase.


Warranties
Q. Does my furniture come with a Warranty?
A.  Our products come with a full manufacturer’s warranty. 

Manufacturers warranties vary; please contact Customer Service for more details on your furniture purchase. 

This excludes clearance center and “AS IS” merchandise.


Q. Who do I contact if I need assistance?
A. Our Customer Service Department will be pleased to help you. You can contact them during store hours Monday – Saturday. You can also email them directly at servicedept@greatdealsaugusta.com.


Protection Plans
Q. What types of protection plan do you offer?
A.  In order to extend the protection of your furniture for five full years, we offer the peace of mind of a 5-Year Protection Plan that can be purchased for as low as $49.95. 

See the store for more details of the plan and the products that are covered.


Website
Q. How do I get pricing on the Great Deals Augusta website?
A. We carry products from some of America’s best-known brands. Since the selection in the store is always changing week to week, you might see something in the online catalog that is not presently in the store. Pricing and other information is available on items you see online. Stop by the store, call us during store hours or send us and email with your questions.  We will respond to you promptly.

Q. Can I make purchases on-line?
A. At this time, purchases can be made in the store only.



Payment Options
Q. What payment methods do you accept?
A. American Express, Discover, Master Card, Visa, Debit Card, Check & Cash.

Q. Do you offer No Interest Financing?
A. We offer several convenient no-interest financing options to qualifying individuals and with minimum purchase requirements.

We offer payment plans that can help you rebuild your credit.

We also offer no credit check financing plans.

Plus we have Layaway! With plans from 2 months to 12 months, you can lay your furniture away and pay absolutely no interest.

See Financing Info or contact our store for all the details.


Purchases
Q. Can I purchase part of a group?
A. Yes. While we purchase and sell a substantial portion of our bedroom, dining sets, upholstery in groups, you can always inquire about the price of an individual piece.

Q. Will I be getting the piece off of the floor?
A.  We are a sales floor, not a showroom. We sell of the floor every week and are continually refreshing the items in the store.

We have many items in stock in our on-site warehouse and we have other items that can be here in as little as a week.  

Your Sales Associate can answer your questions.


Special Orders
Q. Do you offer special orders?
A. Yes we do. You can choose your own fabric from some of America’s biggest names like Broyhill, Paula Deen, Rachel Ray, England, Kincaid, Best, Lane & others.

You can browse through our website and create your own sofa. 

You can also special order most anything on the website that is not in the store.

Look for the Design Center when you enter the store.

We have sales staff trained to help you with your specific needs.


Q. Is it more expensive to special order?
A. Not necessarily. On sofas, it might be a little more, but you get to pick the fabric and color that works just for you.

Special Order and Catalog Orders require a 50% down payment and cannot be cancelled or refunded.

The time to allow to have furniture made varies with each manufacturer, please ask what the estimated time of arrival will be for your order.



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Great Deals on Furniture features a large selection of quality living room, bedroom, dining room, home office, and entertainment furniture as well as mattresses, home decor and accessories. Great Deals on Furniture has a store location in Martinez, GA . Great Deals on Furniture serves the surrounding areas of Martinez, GA . If you're looking for the perfect furniture to suit your needs as well as your lifestyle, stop by Great Deals on Furniture in Martinez, GA today!.