Facts and Questions

Savings

Q. How do we save you money?
A. We Buy for Less!

• We specialize in deals: closeouts, stock overruns, and truckload purchases at deep discounted pricing and we pass these savings on to you. (We get new shipments weekly!)
• As a member of Furniture First, America’s Largest Furniture Buying Group, we get the deals that other stores don’t even know about. 

A. We Operate for Less!

• Since we’re only open 3 days a week, our costs are lower, so our prices are lower, so you save money. (We don’t even turn the lights on till Friday!)
• No fancy showrooms, no frills, no games or gimmicks; just the lowest price on first-quality merchandise from brands you know.

A. We Sell for Less!

• Many items are packed in cartons; you save more by assembling yourself.
• All our prices are “take with.” Prompt, professional delivery service can be arranged for a fee.

Hours

Q. What are your regular store hours?
A. We are open the following days and times.

• Friday 10am – 8pm
• Saturday 10am – 8pm
• Sunday 12pm – 6pm
• Holiday Mondays 10am – 6pm

Throughout the year, we occasionally have weekends with extended days and hours.

Q. What do you do during the week?
A.

• When our doors are closed during the week, we use that time to locate the best deals from the world’s most reputable manufacturers like Sealy, Serta, Broyhill, Best, Vaughan-Bassett and many more.
• That way, when we open every Friday, we have a fresh selection of quality items, new displays and a store full of savings for savvy shoppers to find. 
• By constantly refreshing our inventory with attractable, affordable furnishings, we help our customers keep their home décor fresh as well.

Q. Who do I call when your stores are closed?
A. For Delivery and Customer Service issues, you can contact the store on Wednesday and Thursday between 10am – 4pm or by email service@greatdealsaugusta.com or by fax 706-447-2477.



Pick-Up or Delivery

Q. When can I pick up my furniture?
A.

• If you decide to pick up your furniture, you aren’t paying for any hidden expenses or additional overhead and there’s never a charge for customer pick up. 
• You can take your furniture home the day you purchase it. Just pull around to the warehouse doors and you’re off in just a few minutes.
• If you are coming back to pick it up later, just check in with the office first so they can notify the warehouse that you are here.

Our Pickup hours are:

• Thursday 10am – 4pm
• Friday 10am – 8am
• Saturday 10am – 8pm
• Sunday 12pm – 6pm 

Q. Can I get my furniture delivered?
A.

• Yes you can! While we don’t do deliveries ourselves, we recommend an independent furniture delivery service that will pick up your purchase from our docks, assembly, inspect, carefully wrap and deliver your furniture to your home for a reasonable fee. 
• You can make arrangements and schedule the day of your delivery while you are in the store.

Q. What should I do if my purchase doesn’t fit after I get it home?
A.

• Please call customer service at the store. 
• The customer service representative can assist you in setting up an exchange. 
• If your purchase was delivered, the delivery charge is non refundable, so please measure before you buy.

Q. What do I do with my old furniture?
A.

• While we do not pick up and dispose of your old furniture we can recommend several local charities that may pick up your old furniture. 
• Please ask for information when you’re in the store.
• For other disposal needs, you may contact your trash hauler.

See Delivery Options for more information



Assembly and Setup

Q. Will you assemble and set up my new furniture?
A.

• Items that are picked up at the store will either come in the carton and require customer assembly or may come off the floor already assembled.
• If you need an item assembled, that can be arranged for a small additional charge.
• If you have items delivered, the delivery fee includes assembly and setup. 
• Beds: including bunk beds, master beds and youth beds
• Tables, Chairs and Barstools
• Attaching china hutch to buffet
• Attaching mirror to dresser (they will not hang a mirror on your wall)
• Assembling bookcases and entertainment systems (they will not set up your electronics)

Conditions of Sale

Q. What are your Conditions of Sale?
A.

• All Prices are "Take With, Customer Assembly Required".
• Purchases must be picked up or delivered within 14 days.
• Delivery can be arranged through an independent delivery service for an additional fee.
• Interest-free financing available.
• No refunds or returns after 7 days from orginial purchase.
• No cancellations, returns or refunds on Lay-A-Way plans. See store for more details.
• Limited returns policy.

Q. What is your return policy?
A.

• To be able to offer our customers the best values in furniture for their home while keeping our prices low every weekend, we have a limited return policy. 
• With this policy, we strive to satisfy all of our customers, be fair, and continue to offer the very best in value.

A. Any returns, exchanges or credits are subject to the following guidelines:

• Customer is responsible for Visual Inspection of cosmetic and surface areas upon pick up or delivery of merchandise.
• Any conceled damage or defect must be reported to the store within 72 hours of pickup or delivery. We reserve the option to first repair or replace.
• Manufacturers Warranty does not cover transportation fees of any merchandise that requires servicing.
• No returns on mattresses & mattress protectors. 
• No returns or warranties on “As Is”, “Final Sale” and Clearance Center Items.
• No refunds on protection plans.
• Returns within the 7 day period must be in original packaging or box and will be inspected for damage or evidence of use. This would include merchandise that does not fit, customer preference, rugs and accessories. 
• Returns may be subject to a 25% restocking fee (minimum of $50) for touch up, repair, cleaning or other charges.
• Orders that are cancelled prior to pickup or delivery within 7 days of purchase are not subject to a restocking fee.
• Delivery fees will not be refunded, and a re-delivery fee will apply for exchanges.

Contact our Customer Service Representative for more information



Refund Policy

Q. What is your refund policy?
A.

• Refunds will be made by the same method as original payment with the exception of cash deposits, which will be refunded by check. 
• No cash refunds. 
• Deposits made by check will be refunded by check 10 days after receipt of original check. 
• Refunds made on bankcards will be credited to the account used at the time of purchase.

Warranties

Q. Does my furniture come with a Warranty?
A.

• Our products come with a full manufacturer’s warranty. 
• Manufacturers warranties vary; please contact Customer Service for more details on your furniture purchase. 
• This excludes clearance center and “AS IS” merchandise.

Q. Who do I contact if I need assistance?
A. Our Customer Service Department will be pleased to help you. You can contact them during store hours Friday – Sunday. You can also email them directly at service@greatdealsaugusta.com.



Protection Plans

Q. What types of protection plan do you offer?
A.

• In order to extend the protection of your furniture for five full years, we offer the peace of mind of a 5-Year Protection Plan that can be purchased for as low as $35. 
• See the store for more details of the plan and the products that are covered.

Website

Q. How do I get pricing on the Great Deals Augusta website?
A. We carry products from some of America’s best-known brands. Since the selection in the store is always changing week to week, you might see something in the online catalog that is not presently in the store. Pricing and other information is available on items you see online. Stop by the store and let us know what you’re interested in.

Q. Can I make purchases on-line?
A. At this time, purchases can be made in the store only.



Payment Options

Q. What payment methods do you accept?
A. American Express, Discover, Master Card, Visa, Check, Cash

Q. Do you offer No Interest Financing?
A.

• We offer several convenient no-interest financing options to qualifying individuals and with minimum purchase requirements.
• We also offer no credit check financing plans.
• We offer plans for our customers who serve in the military. 
• Plus we have Layaway! With plans from 2 months to 12 months, you can lay your furniture away and pay absolutely no interest.

See Financing Info or contact our store for all the details.



Purchases

Q. Can I purchase part of a group?
A. Yes. While we purchase and sell a substantial portion of our bedroom, dining sets, upholstery in groups, you can always inquire about the price of an individual piece.

Q. Will I be getting the piece off of the floor?
A.

• Generally, purchases of Leather, Upholstery, Recliners, Rugs and Accents will be the merchandise displayed on the sales floor. 
• Purchases of Mattresses, Dining Room and Bedroom furniture will be merchandise from our warehouse. 
• Your Sales Associate will inform you of any exceptions.

Special Orders

Q. Do you offer special orders?
A.

• Yes we do. You can choose your own fabric from some of America’s biggest names like Broyhill, Better Homes & Gardens, Craftmaster, Best, Southern Motion & others.
• You can browse through our website and create your own sofa. 
• You can also special order most anything on the website that is not in the store.
• Look for the custom area when you enter the store.
• We have sales staff trained to help you with your specific needs.

Q. Is it more expensive to special order?
A.

• Not necessarily. On sofas, it might be a little more, but you get to pick the fabric and color that works just for you.
• Special Order and Catalog Orders require a 50% down payment and cannot be cancelled or refunded.
• The time to allow to have furniture made varies with each manufacturer, please ask what the estimated time of arrival will be for your order.